Terms of Service

1. Nature of the Service and Types of Users

The subscription-based portion of this software service (SaaS) — including administrative features, team management, scheduling, and client management tools — is designed, developed, and offered exclusively for use in a professional, business, or commercial context (Business Users). By subscribing to a paid plan, you declare and warrant that you are acting as a professional, legal entity, institution, or other form of organization, and not as an end consumer.

Therefore, for any subscription agreement, the parties expressly acknowledge that the provisions of consumer protection legislation (including, but not limited to, the 14-day right of withdrawal under OUG 34/2014) are not applicable. The relationship is governed strictly by commercial civil law and the clauses stipulated in these Terms and Conditions.

The platform also allows Client Users — individuals who hold a free account to view their appointment history and book new appointments. Client Users do not purchase, subscribe to, or pay for any service directly from the Provider. Their use of the platform is governed by these Terms (where applicable) and the Privacy Policy.

2. User Accounts and Security

Access to the platform is based exclusively on unique credentials. Each account is strictly personal and nominal; sharing the same account between multiple users within the same organization is prohibited, unless the subscription type explicitly allows this.

You are solely responsible for maintaining password confidentiality and for implementing appropriate security measures on the devices from which you access the platform. Any action, data modification or transaction performed through your account will be deemed authorized by you. You must notify us immediately if you suspect unauthorized access to your account.

3. Fees, Billing and Payment Terms

Access to the full features of the service is conditional upon advance payment of the chosen subscription (monthly or annual). All prices displayed on the site do not include VAT or other applicable government taxes, unless explicitly stated on the checkout page.

Tax invoices are issued automatically and sent to the email address set in your account. If payment processing fails for reasons beyond our control (insufficient funds, expired card), the account will enter a 3-day grace period, after which access to premium features will be suspended until payment details are updated.

4. Automatic Subscription Renewal

To ensure uninterrupted service and to avoid loss of access to your data, all subscriptions are set to automatically renew at the end of each billing period (monthly or annually, depending on the chosen plan).

Payment will be automatically debited from the payment method saved in your account using our secure payment processor. You can disable automatic renewal or cancel your subscription at any time from your account settings panel, but cancellation must be done before the next billing date to avoid being charged for the new cycle. No partial refunds are granted for unused months.

5. Service Availability (No Guaranteed SLA)

We make all reasonable commercial, technical and security efforts to keep the platform online and functional 24 hours a day, 7 days a week. However, the service is offered without a contractually guaranteed Service Level Agreement (SLA).

We do not assume liability for loss of profit, opportunities or data caused by periods of downtime. Periods when the platform is unavailable due to scheduled maintenance operations, external cyber-attacks (e.g., DDoS attacks), or failures of cloud infrastructure providers will not be considered a breach of these Terms.

6. Intellectual Property Rights

The Provider owns and will retain all copyrights, titles, interests and intellectual property rights over the SaaS platform, including but not limited to: source code, algorithms, interface design (UI/UX), databases, texts, graphic elements and trade secrets.

The following are strictly prohibited: copying, reproduction, modification, creation of derivative works, reverse engineering, decompilation or extraction of the platform's source code. Non-compliance with these prohibitions results in immediate account termination, without right to refund, and payment of substantial damages.

7. Nature of the Usage License

By accepting these Terms, you are not purchasing a software product, but contracting a service. You are granted only a strictly limited, non-exclusive, non-transferable, non-sublicensable and completely revocable license to access the platform via the internet, for the duration of the active subscription.

This license does not under any circumstances grant you access to the application's source code or the right to install the software on your own servers (on-premise), unless a separate Enterprise Agreement has been concluded for this purpose.

8. Service Termination and Data Deletion

You may request permanent account closure at any time. Upon termination, your access to the interface and API services will be immediately revoked. All outstanding financial obligations become instantly due.

For security and privacy reasons (GDPR), after a 30-day grace period from account closure, all data entered by you (files, databases, clients, logs) will be permanently and automatically deleted from the production servers and will no longer be recoverable. We reserve the right to retain only tax information and audit logs necessary under law (e.g., issued invoices).

9. Acceptable Use Policy (AUP) and Restrictions

You undertake to use the service exclusively for legal, ethical purposes and in accordance with its intended purpose. The following actions are strictly prohibited and will result in the immediate and irrevocable suspension of the account:

• Using the platform to store, process or distribute illegal materials, malware, viruses or content that infringes copyright;
• Conducting penetration testing, vulnerability scanning or load-testing attacks without our written, explicit and prior consent;
• Sending unsolicited communications (SPAM) using our infrastructure;
• Any attempt to access other clients' data (Tenant Isolation Breach) or disrupt the normal functioning of the platform.

10. Final Provisions and Terms Update

The platform operator reserves the exclusive, discretionary and unilateral right to update, modify, add or remove portions of these Terms and Conditions at any time, to reflect changes in applicable law, adjustments to our commercial policies or the addition of new technical features.

Any modification will take effect and produce legal effects immediately upon publication of the revised version on this page (or at a later date explicitly mentioned). It is your responsibility to periodically check this section. For full transparency, we inform you that for any order placed or contract already in progress, only the version of the Terms and Conditions that was displayed on the site and that you actually accepted at the time of completing (checking out) the respective transaction will apply.

11. Severability Clause (Partial Nullity)

In the event that a court, arbitral tribunal or authority with competent jurisdiction declares any clause, stipulation or provision of this document to be null, voidable, illegal, invalid or unenforceable, that decision shall not in any way affect the validity, legality or enforceability of all other remaining clauses.

The provision declared null or unenforceable shall be deemed unwritten and shall be automatically replaced (or interpreted) by a valid legal provision that reflects as faithfully as possible the commercial intention, limitation of liability and initial economic spirit intended by the parties at the time of drafting.

12. Non-Waiver of Rights and Assignment

The fact that we do not demand at a given time strict compliance with one or more clauses of these Terms, or that we delay in exercising a legal right accruing to us under this contract, shall not be interpreted under any circumstances as a definitive waiver of that right or as acceptance of the breach.

We also reserve the right to assign, transfer or subcontract any of our rights and obligations arising from this document to a third party (for example, in the event of merger, company acquisition, sale of the platform or reorganization), without the need for additional prior consent from you, while guaranteeing that your rights as a consumer will not be diminished by this transfer.

13. Complete and Exclusive Agreement

These Terms and Conditions, read together with the Privacy Policy, Cookie Policy, Return Policy (if applicable) and any other legal notices published on the platform, constitute the entire, complete and exclusive legal agreement between you (as User/Client) and us (as Provider/Seller).

This agreement supersedes, cancels and prevails over any other understandings, promises, informal commercial offers, negotiations or prior communications, whether written or verbal, relating to the subject matter of this contract, ensuring a secure and predictable collaboration framework for both parties.